Return Policy

At Quikpixe, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our Return Policy outlines the steps you can take to return items and request a refund or exchange. Please read the following terms carefully.

  1. Eligibility for Returns:

    • You may return items within 7 days of receiving your order if they are unused, in their original packaging, and in the same condition as received.
    • Items that are damaged, opened, or not in their original condition are not eligible for return.

  2. Return Process:

    • To initiate a return, please contact our customer service team within 7 days of delivery at info@quikpixe.com or call us at +971551708908.
    • Provide your order number and details of the item you wish to return. Our team will guide you through the return process.

  3. Shipping Costs:

    • If the return is due to a mistake on our part (e.g., wrong item, damaged item), we will cover the return shipping costs.
    • For all other returns, the customer is responsible for the return shipping fees.

  4. Refunds and Exchanges:

    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed within 5 to 10 business days and will be applied to your original payment method.
    • For exchanges, we will ship out the replacement item upon receipt of the returned product.

  5. Non Returnable Items:

    • Certain items, such as personal care products, opened items, and custom orders, are non-returnable.

  6. Customer Support:

    • Our customer service team is available from Monday to Friday, 9 AM to 5 PM. We aim to respond to all inquiries within 24 to 48 hours.

  7. Contact Information:

    • For any questions regarding our return policy, please contact us at info@quikpixe.com or +971551708908. Our office is located at Alwaleed Building, Near Mashreq Station, Dubai.

By shopping at Quikpixe, you acknowledge and accept our return policy terms. Your satisfaction is important to us, and we appreciate your understanding.