Customer Service Policy

At Quikpixe, our top priority is delivering excellent customer service to ensure your shopping experience is smooth and satisfying. We strive to provide prompt, efficient, and friendly support to all our customers across the UAE. Our customer service policy outlines how we handle inquiries, complaints, and service related concerns to maintain high standards of satisfaction.

Here are the key points of our customer service policy:

  1. Response Time: We aim to respond to all customer inquiries within 24 to 48 hours from Monday to Friday, between 9 AM and 5 PM. We ensure that all concerns are addressed in a timely and professional manner. Reach us via phone at +971551708908 or by email at info@quikpixe.com.

  2. Communication Channels: You can contact us via phone, email, or our social media platforms. Our team is always available to provide information about products, orders, and any other services.

  3. Customer Satisfaction: Your satisfaction is our priority. We welcome feedback on our services and products and work continuously to enhance our offerings based on your valuable input.

  4. Returns & Exchanges: In the event of an issue with your order, our support team will guide you through our returns and exchanges process, ensuring a hassle free experience for eligible returns.

  5. Location & Availability: We are based in Alwaleed Building, Near Mashreq Station, Dubai, and proudly serve customers across the UAE. We offer fast, reliable customer service to cater to your needs, whether you're in Dubai, Abu Dhabi, or elsewhere in the UAE.

By shopping at Quikpixe, you can trust in our commitment to providing responsive and top notch customer service, ensuring that your experience with us is seamless from start to finish.